The lead time is indicated on each product page. For items available on the site, allow 5 to 8 business days. For made-to-order items, the lead time is estimated between 4 and 6 weeks.

All our shipments are handled by Colissimo or Chronopost, with delivery against signature. An express option via DHL Express is available for any express request.

For expedited delivery, we offer shipping via DHL Express. This service can be selected when finalizing your order.

Delivery is free for any purchase over €200 in mainland France.

For shipments to the European Union and internationally, prices are calculated automatically when you finalize your order, depending on the chosen carrier: Colissimo, Chronopost or DHL Express.

SANYAS ships its creations worldwide.

Our services are available for metropolitan France, all European Union countries, as well as international destinations. Shipping terms, including delivery times and customs duties, are specified when you finalize your order, based on your delivery address.

Once your part has been shipped, you will receive an email notification. This will contain a tracking number that you can use to track your parcel in real-time via the chosen carrier's portal — Colissimo, Chronopost or DHL Express.

For shipments outside the European Union, customs duties and local taxes may be applied upon the parcel's entry into your country. These charges are the sole responsibility of the recipient and must be paid to the carrier upon delivery. We recommend that you consult your country's customs authorities for an accurate estimate.

Your satisfaction with your purchase is essential. However, if an item does not meet your expectations, you have 14 days from its receipt to initiate a return request.

To be eligible, the item must be returned in its original, unworn condition, and in its complete packaging. Once your request has been validated by the studio, we will examine the item before issuing a refund. Please note that return shipping costs are the responsibility of the customer, except in the case of a proven non-conformity of the product.

We make your choices easier. Return and re-shipping costs are fully covered by the studio.

Contact us to confirm the availability of your new piece. We will send you a prepaid label. Upon receipt and inspection by our workshop, your selection will be shipped immediately.

Once validated by our workshop, the refund is automatically triggered via our secure platform. The credit will be effective within 5 to 10 business days. For any clarification, please contact us at contact@sanyas-official.com.

Each piece comes in its box and pouch, then protected by a shipping box. A certificate of authenticity accompanies each creation.

All transactions made on SANYAS are processed by a secure platform, ensuring full protection of your banking data.

We accept all major credit cards, as well as express payment solutions (Apple Pay, Google Pay) to simplify your experience. Your card will be debited when your order is confirmed.

SANYAS guarantees complete security for your transactions. Our portal fully complies with the most demanding international standards in the payment card industry. Your data is protected by a high-security encryption system.

An order is only finalized once you receive a confirmation email from our studio.

If you have not received this message, the transaction was unsuccessful. We invite you to try again, making sure to validate each step up to the final confirmation screen. If you have any doubts, our team is available to assist you at contact@sanyas-official.com.

To preserve the shine of your pieces, remove them during any physical activity, swimming, or contact with perfumes and cosmetics. This care is essential for plated jewelry to maintain its finish.

Clean your pieces with warm, soapy water and a soft brush. Rinse and wipe with a soft, lint-free cloth. For natural stones, proceed with care.

Store your jewelry individually in its box. Patina naturally evolves; regular maintenance preserves its luster.

Some metals, when in contact with the natural acidity of the skin or external agents, can leave a light and temporary mark. This harmless phenomenon is a natural reaction and not a quality defect. To limit it, avoid contact with water, cosmetics, and perfumes. Clean them regularly with warm soapy water and a soft brush. If the phenomenon persists, please contact our customer service at contact@sanyas-official.com

Each SANYAS creation is guaranteed for a period of 12 months from the date of purchase. This warranty covers any manufacturing defect found under normal use conditions.

It does not apply to natural wear and tear, metal tarnishing, or damage resulting from negligence or misuse. For any claim, please contact our studio at contact@sanyas-official.com, attaching a photograph of the item and your proof of purchase.

SANYAS offers one complimentary resizing service for any creation, subject to technical feasibility. This service is provided once per item.

Return and re-shipping costs are covered by us. Please contact our studio at contact@sanyas-official.com to initiate the process.

Each SANYAS piece is designed to last. Should your jewelry require repair, our workshop will carry out a technical assessment to restore it to its original condition.

For any request, please contact our studio at contact@sanyas-official.com, attaching a photograph of the piece and your proof of purchase. A personalized quote will be sent to you after evaluation by our workshop.

SANYAS offers a re-plating service to restore the brilliance of your pieces. We offer the choice between 3µ or 5µ plating.

To take advantage of this service, please contact our studio at contact@sanyas-official.com. Upon receipt of your request, we will provide a personalized quote. Once approved, our workshop will proceed with the restoration of your jewelry.

Our studio is at your disposal for any questions or requests for assistance.

Email contact@sanyas-official.com

Tel +33.2.50.43.90.78

Hours Monday to Friday, from 10:00 AM to 6:00 PM.

We do our best to process your request within a reasonable timeframe. Please do not send multiple messages so that we can be more responsive.

Each product page includes a link to our size guide. There you will find a downloadable ring sizer to accurately measure your finger.

Our measurements are expressed in millimeters/centimeters (inches).

For any specific size not listed in our standards, we create custom pieces. These orders are subject to a quote and our general terms and conditions of sale.

Contact our studio at contact@sanyas-official.com to define your project.

SANYAS collaborates with workshops of excellence. Our designs are original creations, designed exclusively for our house. Each stone is custom cut to fit the structure of our jewelry, ensuring a unique aesthetic.

Metals

Our collections are available in silver, gold plated, vermeil, as well as 9k and 14k gold. For all 18k or white gold creations, we offer a special order service upon request.

Stones

We exclusively select natural stones. Each gem is custom cut for our creations, ensuring a unique aesthetic. Each piece of jewelry comes with its certificate of authenticity.